bijeli Frequently Asked Questions

bijeli requires a valid government-issued identity document showing your full name and date of birth. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. For address verification, a utility bill or bank statement issued within the last three months is sufficient. All documents are reviewed within 24 hours of submission.

No. bijeli strictly enforces an 18+ age policy for all registered players in Bangladesh. Any account found to belong to a person under 18 years of age will be suspended immediately, and any balance held in that account will be returned to the originating payment method. Age is verified during the KYC process using government-issued documents.

Use the password reset link on the bijeli login page. Enter the email address or mobile number associated with your account and bijeli will send a one-time reset link to your registered contact. If you no longer have access to your registered email or mobile number, contact support at support [at] bijeli.app to complete a manual identity-verified reset.

No. bijeli's terms of service strictly prohibit holding more than one account per person. If multiple accounts are detected for the same individual — identified through matching NID details, device fingerprinting, or payment methods — bijeli reserves the right to close the duplicate accounts and forfeit any associated bonuses. If you have accidentally created two accounts, contact support immediately to resolve it.

To permanently close your bijeli account, email support [at] bijeli.app with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be returned to your registered payment method within 3 to 5 business days. Note that account closure is permanent and cannot be reversed — if you only want a temporary break, self-exclusion is recommended instead.

bKash deposits on bijeli are processed instantly in almost all cases. Once your bKash transfer is confirmed by the bKash network, funds appear in your bijeli account balance within seconds. During peak periods such as BPL match days or major promotions, processing may occasionally take up to five minutes, but delays beyond that are rare and should be reported to bijeli support.

The minimum deposit on bijeli is ৳200 BDT for bKash, Nagad, and Rocket. For Upay and Dutch-Bangla Bank transfers, the minimum deposit is ৳500 BDT. These thresholds ensure that transaction fees remain proportionally small relative to the deposit amount, giving you better value on every top-up.

bijeli supports bKash, Nagad, Rocket, and Upay for instant mobile money deposits and withdrawals. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank (IBBL), and Sonali Bank are also accepted. International cards including Visa and Mastercard are available for eligible accounts. bKash and Nagad are the most popular options for players in Dhaka, Chittagong, and Sylhet.

bijeli processes bKash and Nagad withdrawals within 1 to 4 hours during standard business hours (BST, UTC+6). Most withdrawals arrive in under two hours. Bank transfer withdrawals to Dutch-Bangla, BRAC, or Islami Bank take 1 to 3 business days. Withdrawals submitted outside BST business hours are queued for processing the following morning.

The minimum withdrawal on bijeli is ৳500 BDT for bKash and Nagad. For Rocket and Upay the minimum is also ৳500 BDT. Bank transfer withdrawals have a minimum of ৳1,000 BDT. There is no withdrawal fee charged by bijeli, though your mobile money provider or bank may apply their own standard transaction charges.

No. bijeli's anti-money-laundering policy requires that withdrawals are returned to the same payment method and account number used for deposits. You cannot withdraw to a different bKash or Nagad number. If you need to update your registered payment method, contact bijeli support and complete an additional identity verification step before any changes are applied.

bijeli does not charge any platform-side fees on deposits or withdrawals. However, bKash, Nagad, Rocket, Upay, and bank partners may apply their own standard network or transfer fees on their side of the transaction. bijeli recommends checking your mobile money app's fee schedule before initiating a transfer if you want to confirm the exact net amount received.

To bet on BPL (Bangladesh Premier League) matches on bijeli, navigate to the Cricket section from the main menu, select the BPL tournament, and browse available match markets. bijeli offers pre-match and live in-play betting on match winner, top batsman, total runs, over/under lines, and more. Select your market, enter your stake in BDT, and confirm your bet slip.

bijeli offers a wide library of casino games including slots from Pragmatic Play, NetEnt, Microgaming, and Play'n GO; live casino tables powered by Evolution Gaming and Ezugi (live roulette, baccarat, blackjack, and game shows); and crash games including Monster Crash and Aviator from Spribe. New titles are added regularly, with mobile-optimised versions available for Android smartphones popular across Bangladesh.

bijeli exclusively uses games from internationally licensed and independently audited software providers including Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. Each game uses a certified Random Number Generator (RNG) verified by independent testing laboratories. RTP percentages for slots are published by the game providers and are not modified by bijeli. Fair play is a core commitment of the platform.

Yes. bijeli is fully optimised for mobile browsers on Android and iOS devices. The platform loads smoothly on entry-level Android smartphones commonly used across Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna. No app download is required — simply open bijeli.app in your phone's browser. All games, betting markets, deposits, and withdrawals are fully accessible on mobile.

RTP (Return to Player) on bijeli slots varies by game title and provider. Most Pragmatic Play and NetEnt slots carry RTP values between 94% and 97%. High-variance titles may have RTP above 96%. The RTP for each game is set by the software provider and is not altered by bijeli. You can check individual game RTPs in the game's information panel before playing.

bijeli offers a welcome bonus to newly registered and verified players in Bangladesh. The current offer details — including the bonus percentage, maximum bonus amount in BDT, and eligible games — are displayed on the bijeli homepage and in your account dashboard after registration. Welcome bonus availability and terms can change, so always check the promotions page for the most current offer before depositing.

bijeli bonuses are subject to wagering requirements that must be completed before bonus-derived winnings can be withdrawn as real money. The specific wagering multiplier and any game contribution weightings are stated in the terms of each individual offer. Slots typically contribute 100% toward wagering, while live casino tables may contribute at a lower rate. Always read the bonus terms before claiming.

Yes. bijeli regularly runs seasonal promotions aligned with major Bangladesh occasions including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), Victory Day (December 16), and the BPL cricket season. These promotions may include deposit bonuses, free spins on selected slots, enhanced cricket betting odds, or cashback offers. Check the bijeli promotions section or your registered email for details when these events approach.

Yes. bijeli bonuses have an expiry window stated in their individual terms — typically between 7 and 30 days from the date the bonus is credited to your account. If wagering requirements are not met within the expiry window, the bonus and any associated bonus winnings are forfeited. Deposit funds are not affected by bonus expiry. Set a reminder at the time of claiming to ensure you have enough time to meet the requirements.

No. Bonus funds and any winnings generated from bonus play are locked until the associated wagering requirements are fully met. Attempting to withdraw before completing wagering will result in the bonus and bonus-derived winnings being cancelled, while your real-money balance remains available for withdrawal. If you do not wish to accept a bonus that has already been credited, contact bijeli support to have it removed before you begin wagering.

bijeli is a safe online gaming platform that uses 256-bit SSL/TLS encryption on all data transmissions, encrypted storage of personal and payment data, and strict KYC identity verification for all registered players. All games are sourced from internationally certified software providers with independently audited RNGs. bijeli does not make specific claims about local licensing, but operates with player safety, fair play, and data protection as foundational commitments.

bijeli protects your data using industry-standard 256-bit SSL encryption in transit and encrypted storage at rest for sensitive fields including your NID number and bKash or Nagad wallet number. Access to personal data is restricted to authorised bijeli staff under strict confidentiality obligations. bijeli never sells or rents your data to third parties. Full details are available in the bijeli Privacy Policy.

bijeli offers self-exclusion periods of 1 month, 3 months, 6 months, 12 months, and indefinite. To activate self-exclusion, go to your account settings under the Responsible Gaming tab, or email support [at] bijeli.app with the subject line "Self-Exclusion Request". Your account will be suspended within 24 hours and all promotional communications will stop immediately. Self-exclusions cannot be shortened once active.

Yes. bijeli allows you to set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a deposit limit is set, no transaction via bKash, Nagad, Rocket, or Upay will be processed once the cumulative threshold is reached. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off delay to prevent impulsive changes during a session.

bijeli customer support is available seven days a week. The primary contact channel is email at support [at] bijeli.app. For responsible gaming requests, use the subject line "Responsible Gaming Help". For account issues, use "Account Support". For payment queries, use "Payment Support". bijeli aims to respond to all support requests within a few hours during Bangladesh Standard Time (BST, UTC+6) business hours.