Responsible Gaming at bijeli

Gaming and sports betting at bijeli are intended to be entertaining, social activities enjoyed responsibly by adults. The overwhelming majority of bijeli players in Bangladesh approach gambling as a form of leisure — much like enjoying a BPL cricket match or watching football — and maintain healthy control over their time and spending. However, bijeli recognises that for a minority of players, gambling can become problematic, and we take our duty of care to those players seriously.

This Responsible Gaming page explains the practical safeguards bijeli has built into the platform, the warning signs of problem gambling that every player should be aware of, and the steps you can take — or ask us to take on your behalf — if gambling starts to feel like a burden rather than a pleasure. All responsible gaming features described below are available at no cost to registered bijeli players.

1. 18+ Age Restriction

bijeli operates an absolute minimum age policy of 18 years for all registered players. This policy applies equally to casino games, crash games, slots, live casino tables, and all sports betting markets including cricket, football, kabaddi, and handball. There are no exceptions to this rule.

1.1 Age Verification Process

All new bijeli players are required to complete identity and age verification before depositing funds or accessing real-money games. Verification requires submission of a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows the player's date of birth. Players whose date of birth cannot be confirmed as 18 years or above will not be permitted to proceed with registration, and any funds held in an unverified account will be returned to the originating payment method (bKash, Nagad, Rocket, or Upay).

1.2 Protecting Minors

If you share a device — a smartphone, tablet, or desktop computer — with a household member who is under 18 years of age, bijeli strongly recommends that you always log out of your bijeli account after each session and that you protect your login credentials. Never share your bijeli username or password with anyone, including family members. For household-level protection, consider using parental control software to restrict access to gambling-related websites on shared devices.

2. Recognising Problem Gambling

Problem gambling is characterised by an inability to control gambling behaviour despite negative consequences to personal finances, relationships, work, or mental health. It is not a sign of weakness or moral failure — it is a recognised behavioural condition that can affect anyone, regardless of age, income, or background. The earlier it is identified, the easier it is to address.

bijeli encourages all players to reflect honestly on the following warning signs. If several of these statements feel familiar, your gambling behaviour may have moved beyond healthy recreation:

If you answered yes to three or more of the above, bijeli encourages you to use the self-exclusion tool described in Section 5, to contact our support team, or to reach out to a professional counselling service. Taking action early is far easier than waiting until the problem escalates.

3. Deposit & Loss Limits

One of the most effective ways to stay in control of gambling spending is to set a firm budget before you play. bijeli provides built-in deposit and loss limit tools that allow you to place hard caps on how much you spend within any given time window. These limits are applied at the account level and enforced automatically by the platform.

3.1 Deposit Limits

You can set a maximum deposit amount per day, per week, or per calendar month. For example, a player might set a monthly deposit limit of ৳5,000, meaning that no bKash, Nagad, Rocket, or Upay transaction will be processed once that cumulative total is reached within the calendar month. Deposit limits take effect immediately when set. Increasing a previously set deposit limit requires a 24-hour cooling-off period before the higher limit becomes active — this delay is intentional and designed to prevent impulsive limit increases during a losing session.

3.2 Loss Limits

A loss limit caps the maximum net loss you can sustain within a defined period. Once your net losses reach the configured threshold, bijeli will prevent further real-money gameplay until the limit period resets. Loss limits provide an additional layer of protection beyond deposit limits alone, because they account for the actual gambling outcome rather than just the amount deposited.

3.3 Setting and Modifying Limits

Deposit and loss limits can be configured in your bijeli account settings under the Responsible Gaming section. To request a limit change or to confirm that a limit has been applied correctly, contact support [at] bijeli.app. As noted above, reductions to any existing limit take effect immediately, while increases are subject to a mandatory 24-hour review delay.

4. Session Time Controls

Time can pass quickly during an engaging casino or betting session. Session time controls give you direct oversight of how long you have been playing and provide automated prompts and hard stops to prevent unintended marathon sessions.

4.1 Session Duration Reminders

bijeli can send you an on-screen notification after a configurable period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. The notification displays your current session length, your net position for the session, and the total amount deposited during the session. This information helps you make an informed, conscious decision about whether to continue playing or to log out and take a break.

4.2 Session Time Limits (Hard Stops)

For players who want a firmer control, you can set a hard session time limit. Once the limit is reached, bijeli will end your active game session and log you out of the platform. You will not be able to start a new session until the configured cooling-off period has elapsed. This tool is especially useful for players who find that reminder notifications alone are not sufficient to prompt a natural break.

4.3 Reality Check Feature

The bijeli reality check feature interrupts active gameplay at regular intervals — configured by you at any frequency from 15 minutes to 2 hours — with a summary screen showing your total session time, total bets placed, and net profit or loss for the session. The reality check must be actively dismissed before play can continue, ensuring that you take a moment to consciously review your session status before proceeding.

5. Self-Exclusion

Self-exclusion is the strongest account-level tool available on bijeli. When you activate self-exclusion, your bijeli account is suspended for a defined period, during which you will not be able to log in, place bets, play games, or make deposits. This tool is designed for players who recognise that they need a meaningful break from gambling and want the platform to enforce that break on their behalf.

5.1 Self-Exclusion Periods

bijeli offers self-exclusion periods of 1 month, 3 months, 6 months, 12 months, and indefinite (permanent). You may select the period that reflects the level of break you feel you need. Shorter cooling-off periods suit players who have noticed early warning signs and want a structured reset, while indefinite exclusion is available for players who have decided they no longer wish to gamble.

5.2 How to Activate Self-Exclusion

Self-exclusion can be activated in two ways: (a) directly through your bijeli account settings under the Responsible Gaming tab, or (b) by emailing support [at] bijeli.app with the subject line "Self-Exclusion Request" from your registered email address, specifying the duration you wish to apply. Upon activation, your account will be suspended within 24 hours, and any pending bonus offers or active promotional communications will be cancelled immediately.

5.3 Lifting a Self-Exclusion

A self-exclusion period cannot be shortened or reversed once active. If you wish to return to the bijeli platform once your self-exclusion period has naturally expired, you must contact support to complete a re-activation process, which includes a 24-hour reflection period to ensure the decision to return is considered rather than impulsive. Indefinite self-exclusions can only be lifted after a minimum of 6 months have elapsed, and require submission of a written request along with a 7-day reflection period before the account is re-enabled.

6. Voluntary Account Closure

If you would like to close your bijeli account permanently — for any reason, including a decision to stop gambling entirely — you may do so at any time without penalty. To close your account, contact support [at] bijeli.app with the subject line "Account Closure Request" from your registered email address. Any remaining balance in your account at the time of closure will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 3 to 5 business days.

Account closure differs from self-exclusion in that it is permanent — a closed account cannot be re-opened. If you are uncertain whether you want to close permanently or simply take a break, bijeli recommends using a time-limited self-exclusion first to give yourself a structured cooling-off period before making a final decision.

7. Player Protection Tools

In addition to the individual self-management tools described above, bijeli operates internal monitoring systems that proactively identify players who may be experiencing gambling-related difficulties. These systems analyse gameplay patterns — including session frequency, deposit velocity, loss rates, and responsible gaming tool usage — and flag accounts for welfare review when concerning patterns emerge.

Where a player account is flagged by bijeli's responsible gaming monitoring, a member of our support team may contact the player directly — by email to the registered address — to share relevant responsible gaming information and to check on the player's wellbeing. Players are under no obligation to respond, but bijeli may apply precautionary account restrictions in cases where the risk indicators are significant.

bijeli will never use responsible gaming monitoring data for commercial purposes. Activity patterns identified through welfare monitoring are used solely to protect the player and to fulfil bijeli's duty of care — not to refine marketing targeting or to identify higher-value players.

8. Support & Resources

If you are concerned about your own gambling behaviour, or about that of someone close to you, the most important first step is to reach out for help. bijeli's support team is available 7 days a week and can provide information about all responsible gaming tools, apply account restrictions on your behalf, and direct you toward professional support resources.

8.1 Talking to Someone You Trust

Sometimes the most effective first step is a conversation with a family member, a close friend, or a trusted colleague. Many Bangladeshi players find that sharing their concerns with someone they trust — even briefly — reduces the sense of isolation that often accompanies problem gambling and makes it easier to take practical action. bijeli encourages you to have that conversation if you feel you need it.

8.2 Professional Counselling

Problem gambling is a recognised behavioural health issue, and professional counselling can be highly effective in helping individuals regain control. If you feel that your gambling has become a serious problem, consider speaking with a qualified counsellor or mental health professional in Dhaka, Chittagong, Sylhet, or your local area. Many counselling services in Bangladesh offer confidential consultations, and your GP or a local community health centre can provide a referral.

8.3 Supporting a Family Member

If you believe that a family member or someone close to you in Bangladesh is struggling with problem gambling, the following steps can help: approach the conversation calmly and without blame; focus on specific behaviours you have observed rather than making generalised accusations; encourage them to contact bijeli support to apply account restrictions; and consider seeking guidance from a family counsellor experienced in behavioural addiction. You do not need to have all the answers — simply opening the conversation is a meaningful act of support.